1. Introduction
At Purrfect And Pooch Ltd (we, us, our), we are committed to protecting your privacy and ensuring you have a positive experience on our website and when dealing with us. Our registered office is 52 Dronfield Road, Eckington, Sheffield, S21 4BR. Business number 13381652. Email: hello@purrfectandpooch.com. Purrfect and Pooch
This Privacy Policy sets out how we collect, use, store, and disclose your personal information when you:
- Visit our website ( https://purrfectandpooch.com )
- Make an enquiry or booking with us.
- Contact us via email, phone or social media. (Do we need email on here?)
By using our website or providing your personal information to us, you consent to the practices described in this policy. If you do not agree, please do not use our website or provide your personal information.
2. Information we collect
We may collect the following types of personal information from you:
- Contact details: name, email address, phone number, postal address (Have to provide it)
- Information about your pet(s): breed, age, health/behavioural information, special requirements (when you engage our grooming services)
- Booking information: appointment dates, pet grooming service details, and any preferences or comments you leave.
- Website-use data: your IP address, browser type and version, pages you visit, the time and date of visit, time spent on pages, referral source, device type.
Some of this information is provided voluntarily by you (e.g., when booking or contacting us). Some is collected automatically via our website.
3. How we use your information
We use your personal information for purposes including:
- To manage and fulfil your booking or grooming service (including scheduling, communicating with you, and reminding you of appointments)
- To maintain and support our customer records and pet records, and to ensure we deliver safe, appropriate grooming services in our cage-free, stress-free environment.
- To communicate with you (for example, by email or phone) about your booking or our services, including changes, updates or requests for more information.
- To improve our website and marketing, understand how customers use our services and site, and tailor our services accordingly.
- To meet our legal and regulatory obligations (for example, in relation to the health and safety of animals, customer records, tax, etc.)
4. Cookies and website tracking
We may use cookies, web beacons, analytics tools and similar technologies to collect website-use data and enhance your experience. Examples include:
- Session cookies to keep you logged in or remember your session.
- Preference cookies to remember your preferences for future visits.
- Analytics cookies to help us understand how visitors use our site.
You can instruct your browser to refuse cookies or delete them, but please note this may affect your ability to use some features of our website.
5. Disclosure of your information
We will not sell your personal information to third parties. However, we may share your information with:
- Service providers and contractors who help us to operate our business (for example, payment processors, CRM providers, email services) — and only to the extent needed for them to perform their service under contract with us.
- Legal, regulatory or governmental authorities, if required to do so by law or in response to legal process.
- In the event of a business sale, merger or transfer of assets, your information may be among the transferred assets (subject to applicable law)
6. Security and retention
We take reasonable steps to protect your personal information from unauthorised access, disclosure, alteration or destruction. Unfortunately, no internet or electronic transmission is completely secure.
We will retain your personal information only for as long as necessary for the purposes set out in this policy or as required by law. For example, we may retain pet health and grooming records for a period after services for legal or regulatory reasons, or to respond to any queries or claims.
7. Your rights
Depending on the laws that apply to you (for example, UK/EU GDPR), you may have the following rights:
- To request access to the personal information we hold about you.
- To request that we correct or update your personal information.
- To request deletion of your personal information (subject to any legal duties to retain certain information)
- To object to or restrict our processing of your personal information.
- To withdraw consent (where our processing is based on consent)
If you wish to exercise any of these rights, please contact us at hello@purrfectandpooch.com.
8. Children’s privacy
Our services are directed at pet owners and their pets; we do not knowingly collect personal information from children under age 13. If you are under the applicable age and believe you have provided us with personal information, please contact us, and we will delete such data.
9. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our business, services or regulatory obligations. We will post the updated policy on our website and indicate the effective date. We encourage you to review this page periodically.
10. Contact us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact:
Purrfect And Pooch Ltd
52 Dronfield Road
Eckington, Sheffield, S21 4BR
Email: hello@purrfectandpooch.com
Phone: 07912 088422